The specific guidline for canceling your reservation can be found in your CONFIRMATION LETTER.
NON-EVENT TIMES: Most typical reservations (non-major area events) require cancellation notification by 4:00 p.m. TWO DAYS PRIOR to Arrival/Check-in.
If you need to cancel your reservation for any reason, please call us by phone before 4:00 p.m. TWO DAYS PRIOR to your reserved date of Arrival/Check-in.
Arrival/Check-in is anytime after 3:00 p.m. daily. Departure/Check-out is at 11:00 a.m. daily.
EVENT TIMES: In view of our limited availability and high demand, some special event occasions may require either 3 or 7 full days notification to cancel. Please be sure to make note of the cancellation guidelines for your time of stay at time of reservation.
Cancellation of single or multi-night stays beyond the standard notification policy will result in charges for the first full night.
ILLNESS OR EMERGENCY: While we understand the unexpected need to cancel arrival plans due to illness or emergency, due to our limited availability and high demand as an independent boutique property, we regret that we are unable to waive the cancellation charge for the first (or only) day of your scheduled arrival.
Providing us with your e-mail address at time of reservation will ensure that you receive written confirmation and correct cancellation guidelines.
Thank you for your understanding!
Hearthstone Inn & Suites features a FULLY NON-SMOKING environment. Smoking rooms are not available. Smoking is permitted anywhere outside the building. A surcharge of $250.00 will be levied for any single instance of smoking from within our guest rooms or inside the building. The lighting of candles and open flame is likewise prohibited in our guest room except as approved by our Management. A surcharge of $50.00 shall be applied for incidents of unapproved open flame or lighting of matches from within the building.