Guest Policies and Cancellations
CHECK-IN/CHECK-OUT TIMES: Check-In time is from 3:00 p.m. to 11:00 p.m. (E.S.T.). Check-OUT time is by 11:00 a.m. Please CALL us if you need an earlier or later Check-in, or need a later Check-out. NOTE: An additional Early Check-In or Late Check-Out fee may apply, based on time requested.
SINGLE/DOUBLE OCCUPANCY: Reservations at Hearthstone Inn & Suites are based on Single/Double occupancy. Children ages 12 and under are accommodated free of charge. Guests ages 13 and above are an additional $7.00 each.
RESERVATION CANCELLATIONS AND CHANGES:
Guidelines for canceling or changing your specific reservation will be found in your CONFIRMATION LETTER which you should receive separately via e-mail (or postal mail if required). Please call us at 1-877-OHIO-INN (644-6466) if you do not.
RESERVATION CHANGES : Any change(s) to your reservation must be done, by telephone, PRIOR to the cancellation period for your date(s) of stay. A revised CONFIRMATION LETTER should be sent to you after you request a change. If you do NOT receive one, please notify us as it is the ONLY verification there is to avoid "late cancel" fee from being charged if you shorten your stay.
NON-EVENT TIMES: Most typical reservations (non-major area events) require cancellation notification by 4:00 p.m. TWO (2) DAYS PRIOR to Arrival/Check-in. If you need to cancel your standard-room reservation for any reason, please call us by phone before 4:00 p.m. TWO DAYS PRIOR to your reserved date of Arrival/Check-in to avoid cancellation penalty. Unless cancelled within the open cancellation period, reservations booked after 4:00 p.m. less than two days prior to check-in (including same-day reservations) are fully charged, late-cancelled single-night stays are fully charged, and for multi-night stays, the first night will be fully charged.
EVENT TIMES: In view of our limited availability and high demand, some special event occasions may require either THREE (3) or SEVEN (7) full days notification to cancel. Please be sure to make note of the Cancellation Guidelines for your specific date(s) of stay at time of reservation. Unless cancelled within the open cancellation period, late-cancelled single-night stays are fully charged, and for multi-night stays, the first night will be fully charged.
SAME-DAY or NEXT-DAY RESERVATIONS: Due to our limited availability, room reservations which are booked the SAME DAY or 1 DAY PRIOR to check-in date cannot be cancelled without a one (1) night charge being applied for each room reserved.
JACUZZI KING SUITES:
Booked 8 or more days in advance - a SEVEN (7) day cancellation required.
Booked 4-7 days in advance - a THREE (3) day cancellation required.
Booked 3 days or less - NON-CANCELLABLE without full charge for one (1) night.
Unless cancelled within the allowed cancellation period, late-cancelled single-night stays are fully charged, and for multi-night stays, the first night will be fully charged.
Providing us with your e-mail address at time of reservation will ensure that you receive written confirmation and correct cancellation guidelines.
ILLNESS, INCLEMENT WEATHER, OR EMERGENCY: While we understand the unexpected need to cancel arrival plans due to illness, weather, or personal/family emergency, due to our limited availability and high demand as an independent boutique property, we regret that we are unable to issue refunds greater than the first day of your scheduled arrival.
EARLY DEPARTURES: Early departures after check-in are considered as cancellations and, as such, are fully billable for ALL CANCELLED NIGHTS OF STAY as indicated in your original reservations.
SMOKING POLICY: Hearthstone Inn & Suites features a FULLY NON-SMOKING environment. THIS INCLUDES E-CIGARETTES (i.e. "vaping"). Smoking rooms are NOT available. Smoking is permitted anywhere outside the building. A surcharge of $250.00 will be levied for any single instance of smoking from within our guest rooms or inside the building. Fire alarm activation due to e-cigarettes will incur a $100.00 surcharge.
The lighting of CANDLES and OPEN FLAME is likewise prohibited in our building by order of the Fire Marshall and Ohio Revised Code fire regulations. A surcharge of $50.00 shall be applied for incidents of unapproved open flame or lighting of matches from within the building.
PET POLICY: Please go to our FAQ page for details!